Promo code not working?

For the last two days I've been trying to put in my promo code and every time I get this error message



The following discount code(s) did not apply and must be removed:

E-mailed Createspace, not knowing what else to do. Hopefully they respond and fix this. Five free copies is pretty awesome. Anyone having this issue? If so, how did it get solved? I didn't have this issue last year when I claimed my free copy. So It surprised me.

Silly question perhaps, but are you using it at the proof copy stage, or have you moved past that, have approved it, and are trying to use the copy for five actual copies of the finished and complete book that's for sale?

Unfortunately, if you're having problems with the promo code as provided by CreateSpace, you'll have to contact them. I know it's a two-step process; the code you receive here is NOT the code you actually use; you follow the instructions on the winner prizes page, and use the password provided to get the actual code.

Anything beyond that, though, you'll have to contact them for. :) They give us the codes, we just distribute them!

My promo code isn't working either. :(I need help. Any suggestions?

You'll have to contact CreateSpace. As Dragonchilde said - we just hand out what they give us.

Bee82, it's the code that createspace gives me to get the discount for my book. I am trying to use it after it has been approved but before I ordered it...

Any particular issues you have with the code that CreateSpace issued, you'll need to contact them about. We can't really help with them, because we're not with CreateSpace here. :)

Does anyone know how I can contact them? A phone number or something...? O.o

Have you tried this link? https://www.createspace.com/Contact.jsp. I can't make it "active," but it's in the Createspace thread in the Sponsor forum, near the bottom of Chris Baty's introduction.

I'm having the same problem, but I saw on a different forum that you have to buy a proof copy first, and then you can use the code when you order the final copies. Totally misleading really, as you still have to pay for something.