Not getting notifications?

ChickLitWriterGirl
Not getting notifications?
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Posted on:
sept. 28, 2008 - 12 55

I've subcribed to a quite a few threads in various forums, but I'm only getting email notifications from my regional forum. I checked the notifications page and that's got the correct subscriptions on it, but the notifications aren't coming through...
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DragonchildeGlowing Halo
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Posted on:
sept. 28, 2008 - 13 06

I know they aren't instantaneous... sometimes they come through in batches. How long have you been subscribed to those posts?

Is anyone else having this issue?

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ChickLitWriterGirl
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Posted on:
sept. 28, 2008 - 13 19

Only since I came here this morning... About twelve hours.

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cybeleGlowing Halo
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Posted on:
sept. 28, 2008 - 13 23

ChickLitWriterGirl wrote:
I've subcribed to a quite a few threads in various forums, but I'm only getting email notifications from my regional forum. I checked the notifications page and that's got the correct subscriptions on it, but the notifications aren't coming through...

Are they threads you originated or participated in, or just threads that you subscribed to when viewing in the forums? (Or all of the above?)

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NaNoWriMo & ScriptFrenzy Staff

ChickLitWriterGirl
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Posted on:
sept. 28, 2008 - 13 35

All of the above!

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Leeny

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Posted on:
sept. 28, 2008 - 17 42

I've been having the same issue since Saturday. But these were only threads I'd viewed, none I've posted in.

Tsuki-chanGlowing Halo

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Posted on:
sept. 28, 2008 - 19 23

I'm not getting notifications either - for threads I created, participated in, or viewed. I haven't received any since the soft launch.

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^^^^^^^^^^^^^^^^^^
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Hannah.PGlowing Halo

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Posted on:
sept. 28, 2008 - 19 45

Same thing here, in particular I didn't get a notification that was a reply to one of my posts.

Orbiting_StarGlowing Halo
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Posted on:
sept. 29, 2008 - 00 16

I've not had any notifications either, although the threads I've subscribed to are listed under Pages. It doesn't seem to work if you tell the site to send notifications to NaNoMail either.

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"Since it is beautiful, it is truly useful." Antoine de Saint Exupery, The Little Prince

Lousy Writer 13Glowing Halo
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Posted on:
sept. 29, 2008 - 03 32

I am getting notifications of new posts and new nanomails. My wife has set herself up to receive her notifications in NaNoMail and had 85 nanomails yesterday based on updated threads throughout the day. So I think the feature is basically working, at least for some of us.

I'd like to ask folks who are having problems with this a few things to try to troubleshoot:

  • On the Manage Subscriptions page, please click on the "Settings" link at the bottom of the Overview page. What is checked amongst these options? You will not automatically get notified of updates to all threads you update or create unless the appropriate items are checked here (unless you manually subscribe to the threads).
  • On the Manage Subscriptions page, please click to the NaNoMail page. Which option is selected?
  • On the User Settings screen, have you opted out of receiving emails from NaNoWriMo? Is the email address correct?

In some cases it simply takes re-submitting these pages to make sure that the system knows your preferences. If none of this helps, we'll try some other things.

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NaNo 2006(win): "Children of the Stars"
NaNo 2007(win): "Darkness Falls"
NaNo 2008(win): "Dark Storm Rising"

Tsuki-chanGlowing Halo

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Location: Antigonish (hometown: Trenton), Nova Scotia, Canada
Posts: 19
Posted on:
sept. 29, 2008 - 04 09

I have manually subscribed to all the threads I have not received updates for, and have it set to subscribe me automatically. All my settings are as such that I should be receiving subscription updates through NaNoMail, but they're just not coming. I have resubmitted/saved these preferences several times already.

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^^^^^^^^^^^^^^^^^^
ML: Pictou-Antigonish Region
2003: Of Mages and Pickpockets * 2004: untitled * 2005: Zombie * 2006: All the Freaky People * 2007: untitled *

DragonchildeGlowing Halo
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Posted on:
sept. 29, 2008 - 07 16

Have you tried an email subscription? With the changes to nanomail, the nanomail subscription may not be working.

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ChickLitWriterGirl
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Posted on:
sept. 29, 2008 - 07 57

Still not getting any. I've manually subscribed to the threads, the settings page is correct, and the only notifications I'm getting are from my regional forum... I've tried both Nanomail and email options and it's the same both ways...

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NaNo 2008: ... ... ... ... ... ... .

Lousy Writer 13Glowing Halo
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Posted on:
sept. 29, 2008 - 08 16

Is there any chance that the emails are getting sent to a Junk Mail folder or are being caught by a firewall as spam?

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NaNo 2006(win): "Children of the Stars"
NaNo 2007(win): "Darkness Falls"
NaNo 2008(win): "Dark Storm Rising"

ChickLitWriterGirl
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Posted on:
sept. 29, 2008 - 08 30

No, no chance...

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NaNo 2006: The Perfect Man - 91,549 words!
NaNo 2008: ... ... ... ... ... ... .

ChickLitWriterGirl
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Posted on:
oct. 3, 2008 - 03 44

Still not getting any notifications...

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Blogging NaNo: http://chicklitwritergirl.blogspot.com
NaNo 2006: The Perfect Man - 91,549 words!
NaNo 2008: ... ... ... ... ... ... .

Lousy Writer 13Glowing Halo
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Posted on:
oct. 3, 2008 - 05 15

Cybele changed a setting on your account but I don't know if that was on the day that the site went down or not... if it was, then the setting is likely lost and will need to be tweaked again. Cybele, can you check that again?

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NaNo 2006(win): "Children of the Stars"
NaNo 2007(win): "Darkness Falls"
NaNo 2008(win): "Dark Storm Rising"

AWritersFantasy

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Posted on:
oct. 3, 2008 - 07 08

I'm having the same problem. The only thing I've consistently received notifications for is when people post a new thread and reply to a thread in my region's section. I've subscribed manually to threads that I've responded to and just want notifications for, and have already been subscribed when I've made new posts, and I haven't gotten any notifications for those either.

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NaNo 2006: failed.
NaNo 2007: failed.
NaNo 2008: Kalevala: Wizards of the Sky, Book One

cybeleGlowing Halo
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Posted on:
oct. 3, 2008 - 08 02

AWritersFantasy wrote:
I'm having the same problem. The only thing I've consistently received notifications for is when people post a new thread and reply to a thread in my region's section. I've subscribed manually to threads that I've responded to and just want notifications for, and have already been subscribed when I've made new posts, and I haven't gotten any notifications for those either.

I believe the issue with your settings is that you've opted out of notifications in the NaNoMail tab in the subscriptions notification module.

http://www.nanowrimo.org/eng/oll/my/subscriptions

I know it sounds weird, but when you say none of the above, it means that you're opting out of all notfications - all you get is the bookmarks in your pages list of the items that you've subscribed to manually or automatically by participating.

Try clicking the first option and see if you start getting notifications. (If you don't want to participate in nanomail at all, you can opt out of it completely so that you can't sent them or get them.)

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NaNoWriMo & ScriptFrenzy Staff

AWritersFantasy

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Posted on:
oct. 3, 2008 - 10 12

cybele wrote:
I believe the issue with your settings is that you've opted out of notifications in the NaNoMail tab in the subscriptions notification module.

http://www.nanowrimo.org/eng/oll/my/subscriptions

I know it sounds weird, but when you say none of the above, it means that you're opting out of all notfications - all you get is the bookmarks in your pages list of the items that you've subscribed to manually or automatically by participating.

Try clicking the first option and see if you start getting notifications. (If you don't want to participate in nanomail at all, you can opt out of it completely so that you can't sent them or get them.)

So setting it to "Receive email notifications of new NaNoMail" is what will start making the notifications come to my email address? o.O

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NaNo 2006: failed.
NaNo 2007: failed.
NaNo 2008: Kalevala: Wizards of the Sky, Book One

cybeleGlowing Halo
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Posted on:
oct. 3, 2008 - 10 15

AWritersFantasy wrote:
So setting it to "Receive email notifications of new NaNoMail" is what will start making the notifications come to my email address? o.O

I can't say for sure ... we're still trying to track the bug. But I can say that selecting "none of the above" means you won't get any notifications at all.

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NaNoWriMo & ScriptFrenzy Staff

AWritersFantasy

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Posted on:
oct. 3, 2008 - 10 41

I would say that selecting that would be what gets email notifications sent to you, because after I selected it I started getting the notifications in my email.

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NaNo 2006: failed.
NaNo 2007: failed.
NaNo 2008: Kalevala: Wizards of the Sky, Book One

ChickLitWriterGirl
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Posted on:
oct. 3, 2008 - 13 19

Notifications are really playing around for me tonight. Earlier on I was getting a digest of all posts in my regional forum and individual notifications. And the digest option wasn't ticked in the settings.
Still no notifications from other forums or threads I'm subscribed to though.
Now I've just got a couple of notifications from threads I viewed but did not subscribe to!

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NaNo 2008: ... ... ... ... ... ... .

Lousy Writer 13Glowing Halo
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Posted on:
oct. 3, 2008 - 14 16

You didn't happen to turn on one of the auto subscribe options in your/our efforts to get you up and running with this, did you?

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NaNo 2006(win): "Children of the Stars"
NaNo 2007(win): "Darkness Falls"
NaNo 2008(win): "Dark Storm Rising"

witchofbreithla
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Posted on:
oct. 3, 2008 - 16 33

I haven't received any notifications either. I've re-submitted the pages in the Manage Subscription section, just to make sure. Under "settings" I have everything checked, on the NaNoMail page I have "receive email notifications of new NaNoMail", and my email address is correct. I can't figure out what's gone wrong!

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pookel
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Posted on:
oct. 3, 2008 - 18 31

It seems that maybe the settings you have in place at the time you subscribe to a thread are what matter. The threads I was already subscribed to before I changed my notification settings are still not producing any e-mail, however the new threads I'm subscribed to are sending me e-mail correctly.

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DragonchildeGlowing Halo
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Posted on:
oct. 3, 2008 - 20 21

Now, that's an interesting theory.

Could someone who is having this problem try unsubscribing from the thread, then resubscribing after you've changed your settings? The notification database may not be updating properly. (i'm not sure how that's set up.)

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pookel
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Posted on:
oct. 3, 2008 - 22 56

Testing.

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pookel
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Posted on:
oct. 3, 2008 - 22 58

Seems to have done it on this thread, anyway, but I don't know if that means I was right.

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ChickLitWriterGirl
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Posted on:
oct. 3, 2008 - 23 13

I don't think so. I haven't touched the settings as they seemed to be correct...

Now this morning I started getting notifications from one thread I started last night... Nothing else that I'm subcribed to, not from any of the other threads I've started, just one from last night... I've also tried unsubscribing and then re-subscribing as someone mentioned above so we'll see how that works out...

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NaNo 2008: ... ... ... ... ... ... .

witchofbreithla
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Posted on:
oct. 4, 2008 - 17 21

It seems to be working properly now. Thanks!

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