I'm still waiting for my Halo to show up. I donated over a week ago. I've sent a message to the staff a few days ago too but never heard back. Can anyone help please?
----------
amuseing |
Still waiting for my Halo - I donated a week ago |
   51,246 / 50,000 Official Participant
Joined: sept. 3, 2009
Location: Kelso, Scottish Borders Posts: 45
Posted on:
nov. 4, 2009 - 00 17 |
I'm still waiting for my Halo to show up. I donated over a week ago. I've sent a message to the staff a few days ago too but never heard back. Can anyone help please? ---------- |
 |
|
Accueil :: A Propos :: Recherche :: My NaNoWriMo :: FAQs :: Pour s'amuser :: Donation/Magasin :: Forums :: Programmes
Politique de confidentialité :: Privacy Policy :: Énoncé et conditions :: Politique de reprises :: Terms and Conditions :: Codes of Conduct :: Returns Policy
Copyright © 2009 The Office of Letters and Light :: All posted novel excerpts remain copyright their authors.
Powered by Drupal
60,127 / 50,000
nov. 4, 2009 - 00 42
The store don't read these forums, and we don't have any influence over the halos, only the store staff do.
Who exactly did you contact? When you say staff, do you mean the store staff?
----------___
· Katharine
· ML of Elsewhere Australia
· Elsewhere Australia has a Twitter!
51,246 / 50,000
nov. 4, 2009 - 01 02
Hi,
I used the contact form on the donations tab at the top of the screen
60,127 / 50,000
nov. 4, 2009 - 01 39
And did you tell them your order number and as much information as possible?
Hmm. It's just really strange - they're usually able to respond within a few days.
Perhaps you could try contacting them again? Tell them as much information as possible - your order number, username, email address... and hopefully they'll straighten it out for you :)
----------___
· Katharine
· ML of Elsewhere Australia
· Elsewhere Australia has a Twitter!
20,388 / 50,000
nov. 4, 2009 - 08 19
Amuseing - thanks so much for your donation!
There has been a backlog with the email.
The servers that control the email system, website and store are all intertwined. When the site was sluggish and the email system was days and days behind, it all kept the store staff from responding.
We think the email has all been delivered now ... but it's still slow going to get through the backlog.
Thanks so much for your patience, they will get back to you & you'll get your fancy halo.
----------NaNoWriMo & ScriptFrenzy Staff
51,246 / 50,000
nov. 4, 2009 - 23 37
Thank you for replying.
I'll await my lovely halo then
There has been a backlog with the email.
The servers that control the email system, website and store are all intertwined. When the site was sluggish and the email system was days and days behind, it all kept the store staff from responding.
We think the email has all been delivered now ... but it's still slow going to get through the backlog.
Thanks so much for your patience, they will get back to you & you'll get your fancy halo.